AWS support unresponsive for about 150 hours after system impaired

Question

We have created a support case on Tuesday last week, and almost a week has passed without any response; the case is still unassigned. We are currently on the business support plan. We left multiple environments in a severe state awaiting your response, we cannot continue to wait indefinitely.

Case ID: XXXXXXXXXXX

*Edit: Removed case ID — Elle G.

Case ID: XXXXXXXXXXX

*Edit: Removed case ID — Elle G.

Accepted Answer

Hello,

Sorry for any frustration caused.

I understand the urgency in receiving assistance on the issues you're facing. On your behalf, Ive reached out to our team internally for review.
If you have further concerns, please address them on your Support case for visibility. Keep an eye on further case communication via your Support Center: go.aws/support-center.

— Elle G.

AWS support unresponsive for about 150 hours after system impaired

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