Can Wordpress Plugin Crash with WooCommerce cause database problem?

Question

Hi,

Last week, my website all of a sudden crashed, meaning more than 50% of product images are gone including the webpage logo. WooCommerce Status says lots of files that crashed, needed to be overriden. All files are updated, no error files, no crash anymore. I used Snapshot to restore back, but it didn't fix initially. Also, there were 6 pages were thrown in the Trash, so the pages were not loading as well.

I can't seem to find any reason or how multiple image files and pages are deleted?

Now, I restored the instance on Lightsail, but wonder if restoring image files again would fix the issue?

Please help.

Answer

Hello.

This is not a Lightsail issue, but a plugin issue called WooCommerce, so we recommend contacting plugin support.  
https://wordpress.org/support/plugin/woocommerce/

If you inquire and get an answer that all you need to do is restore the images, I think it is possible to restore the instance from the Lightsail snapshot and restore data such as images.

Can Wordpress Plugin Crash with WooCommerce cause database problem?

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