What is the most effective way to handle no match and no input on all IVR menus in the Amazon contact flow?

1

We want a single reusable module that can be used in all IVR menus to handle No Match and No Input. We want to set attributes on the flow level so that they are not visible in the contact lens record. Whenever customer trigger No Match and No Input, then we want to use that reusable module so can handle effectively.

Mayur
feita há 2 meses135 visualizações
1 Resposta
0

My module code is designed assuming that you would want to give callers multiple chances at each IVR "Get Customer Input" block in order to get proper input from the caller.

Import the below module code -- copy/paste the text directly into the module flow, or save the text as a text file and then import to the module:

{"Version":"2019-10-30","StartAction":"a2525e39-882e-472a-9ac0-92ae6cfc0bf3","Metadata":{"entryPointPosition":{"x":23.2,"y":-75.2},"ActionMetadata":{"a76782e2-d0a2-4f88-8227-e1ad70adca36":{"position":{"x":843.2,"y":-101.6}},"a49d7303-6e5d-479b-b6d8-9cb459f98777":{"position":{"x":928,"y":152.8}},"e4eb0980-3ebd-44ae-ba1e-c1368e272b08":{"position":{"x":699.2,"y":95.2}},"e6d65cf8-07ce-433e-b8e4-57c64dc1454c":{"position":{"x":466.4,"y":-96.8}},"a2525e39-882e-472a-9ac0-92ae6cfc0bf3":{"position":{"x":213.6,"y":-92.8}}},"Annotations":[],"name":"Reusable Module for No Match and No Input","description":"","status":"published","hash":{}},"Actions":[{"Parameters":{},"Identifier":"a76782e2-d0a2-4f88-8227-e1ad70adca36","Type":"EndFlowModuleExecution","Transitions":{}},{"Parameters":{},"Identifier":"a49d7303-6e5d-479b-b6d8-9cb459f98777","Type":"DisconnectParticipant","Transitions":{}},{"Parameters":{"Text":"I'm sorry, but we're having trouble connecting you. Please try your call again. Goodbye."},"Identifier":"e4eb0980-3ebd-44ae-ba1e-c1368e272b08","Type":"MessageParticipant","Transitions":{"NextAction":"a49d7303-6e5d-479b-b6d8-9cb459f98777","Errors":[{"NextAction":"a49d7303-6e5d-479b-b6d8-9cb459f98777","ErrorType":"NoMatchingError"}]}},{"Parameters":{"LoopCount":"12"},"Identifier":"e6d65cf8-07ce-433e-b8e4-57c64dc1454c","Type":"Loop","Transitions":{"NextAction":"e4eb0980-3ebd-44ae-ba1e-c1368e272b08","Conditions":[{"NextAction":"a76782e2-d0a2-4f88-8227-e1ad70adca36","Condition":{"Operator":"Equals","Operands":["ContinueLooping"]}},{"NextAction":"e4eb0980-3ebd-44ae-ba1e-c1368e272b08","Condition":{"Operator":"Equals","Operands":["DoneLooping"]}}]}},{"Parameters":{"Text":"I'm sorry, I didn't recognize that. Please try again."},"Identifier":"a2525e39-882e-472a-9ac0-92ae6cfc0bf3","Type":"MessageParticipant","Transitions":{"NextAction":"e6d65cf8-07ce-433e-b8e4-57c64dc1454c","Errors":[{"NextAction":"e6d65cf8-07ce-433e-b8e4-57c64dc1454c","ErrorType":"NoMatchingError"}]}}],"Settings":{"InputParameters":[],"OutputParameters":[],"Transitions":[{"DisplayName":"Success","ReferenceName":"Success","Description":""},{"DisplayName":"Error","ReferenceName":"Error","Description":""}]}}

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respondido há um mês
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ESPECIALISTA
avaliado há um mês
  • Its not importable my end can you the proper one

  • Hey @Mayur, try it again -- I just updated it and tested it.

  • I don't know the answer to this portion of your question though - "We want to set attributes on the flow level so that they are not visible in the contact lens record."

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