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I can send emails but am unable to receive emails on WorkMail

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I have added my custom domain on WorkMail and verified it. I can see green on all DNS settings, and I can see my domain name in the Email Receiving configuration in SES. I have also disabled and re-enabled the account.

4 Respostas
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I have done more tests. I can send emails to multiple addresses but only receive from certain addresses. For example, when I send emails to Gmail and Microsoft, both get delivered, but when I reply from there, only the reply from Gmail is received; I can't see the reply from Microsoft.

respondido há 5 meses
  • Do you receive any bounces for the replies from Microsoft?

    Robin

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Hi,

After adding the domain to WorkMail did you also update the user to have and email address with the custom domain? If a user was already created before the domain was added they will not automatically get an email address with the new domain.

Kind regards, Robin

AWS
ESPECIALISTA
respondido há 5 meses
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ESPECIALISTA
avaliado há 5 meses
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Yes, the user has appropriate email address associated with the custom domain

respondido há 5 meses
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No, I don't get any bounce or report that shows failure. I have sent emails from Yahoo and Gmail, and both were received correctly.

I can send emails from my Microsoft account, and they are received by others.

respondido há 5 meses

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