AWS Lambda to invoke a Salesforce flow using Amazon Connect Flow and Nice CxOne for Service Cloud Voice (SCV)

Question

I like to use AWS Lambda (similar to sf_operation (destination key) with value like lookup, query etc.) to call a Salesforce Flow which will create a case in Salesforce with passed parameter (Amazon Connect - SCV). Please let me know how I can  achieve that. Also, like to know how the same could be done with Nice CxOne with corresponding API within SCV. Thank you in advance.

Answer

If you follow this workshop, it gives you an example on how to use the Lambda, https://catalog.us-east-1.prod.workshops.aws/workshops/d088ea5e-3c48-4fff-bcc5-0806035aba98/en-US/02-content/07-lab-base-routing

and here is the doc on this subject from SCV doc with samples as well,
https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_lambda_overview.htm

AWS Lambda to invoke a Salesforce flow using Amazon Connect Flow and Nice CxOne for Service Cloud Voice (SCV)

Conteúdo relevante