how to implement holyday voicemail in amazon connect?

0

how to implement holyday voicemail if customer is calling during holyday, offered leave a holyday voicemail using amazon connect?

feita há 10 meses573 visualizações
1 Resposta
0
Resposta aceita

This is possible by setting the operation time.
However, this method can be used for simple holidays (e.g., only Saturdays and Sundays), but not for holidays that occur unexpectedly.
https://docs.aws.amazon.com/connect/latest/adminguide/set-hours-operation.html

In order to accommodate unexpected holidays, the calendar must be created using the Systems Manager Change Calendar.
From there, I think it would be possible to use Lambda or similar to determine whether the day on which the call is attached is a holiday or not.
https://docs.aws.amazon.com/systems-manager/latest/userguide/systems-manager-change-calendar.html

profile picture
ESPECIALISTA
respondido há 10 meses
profile picture
ESPECIALISTA
avaliado há 10 meses

Você não está conectado. Fazer login para postar uma resposta.

Uma boa resposta responde claramente à pergunta, dá feedback construtivo e incentiva o crescimento profissional de quem perguntou.

Diretrizes para responder a perguntas