1 Resposta
- Mais recentes
- Mais votos
- Mais comentários
0
This is possible by setting the operation time.
However, this method can be used for simple holidays (e.g., only Saturdays and Sundays), but not for holidays that occur unexpectedly.
https://docs.aws.amazon.com/connect/latest/adminguide/set-hours-operation.html
In order to accommodate unexpected holidays, the calendar must be created using the Systems Manager Change Calendar.
From there, I think it would be possible to use Lambda or similar to determine whether the day on which the call is attached is a holiday or not.
https://docs.aws.amazon.com/systems-manager/latest/userguide/systems-manager-change-calendar.html
Conteúdo relevante
- AWS OFICIALAtualizada há um ano
- AWS OFICIALAtualizada há 4 anos
- AWS OFICIALAtualizada há 2 anos
- AWS OFICIALAtualizada há 9 meses