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As an addon to what Clarence posted above, Amazon Connect agent event streams are a way to receive real time updates of an agent's status: https://docs.aws.amazon.com/connect/latest/adminguide/agent-event-streams.html
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GetCurrentUserData is what you need https://docs.aws.amazon.com/connect/latest/APIReference/API_GetCurrentUserData.html
Can you please explain why it does not meet your needs?
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