set customer phone number as outbound caller id in aws connect

Question

i don't want to show my aws connect phone number to external number instead i want to show customer number

Answer

You can set the outbound number [dynamically](https://docs.aws.amazon.com/connect/latest/adminguide/queues-callerid.html#using-dynamic-caller-id) in a contact flow.

It depends on the Region and Country you're dialling to what options are available to you for masking outbound numbers and if Custom Caller ID's are supported. Those require a Support Ticket to get the Caller ID allowlisted. Please see the [Coverage Guide](https://d1v2gagwb6hfe1.cloudfront.net/Amazon_Connect_Telecoms_Coverage.pdf) for more information.

set customer phone number as outbound caller id in aws connect

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