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Hello,
I understand that you are unable to connect to your EC2 Linux instance. To connect to instance using Putty please note note that you need to input .ppk file while connecting to the instance. Please follow the steps given in the below document to connect to instance using Putty:
Link: https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/putty.html
Regarding your other query, I would request you to share the instance-id with us to check if your instance fulfills requirements of EC2 Instance Connect. You may refer to the below link:
Link: https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/ec2-instance-connect-methods.html
Thanks
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