Have you tried working with the salesforce team on this? SCV has additional routing processing logic implemented on top of the Connect routing. There is a call task object that needs to be created by SCV in order for the call to be routed to the agent.
AWS OFICIALAtualizada há 3 anos
Have you tried working with the salesforce team on this? SCV has additional routing processing logic implemented on top of the Connect routing. There is a call task object that needs to be created by SCV in order for the call to be routed to the agent.