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Hello, probably the instance's subnet doesn't have an internet gateway as the default route (0.0.0.0/0) or the security group attached to the instance doesn't have RDP port open. Try to go through theses steps:
- Create and attach an internet gateway
- Create a custom route table
- Create a security group for internet access
- (if necessary) Assign an Elastic IP address to an instance
This doc describes the steps: Connect to the internet using an internet gateway
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