Technical support ticket that is still unassigned after 6 days

Question

Hello, we have a technical support ticket Case ID XXXXXXXXXXX that is still unassigned after 6 days. This is extremely frustrating as I can't use my service until the case is resolved and we can't even begin to resolve it until it gets assigned. How can I escalate this ticket such that it gets assigned? Thank you.

*Edit: Removed case ID — Aimee K.

Answer

Hi Philip,

I'm so sorry for the frustration. I've verified that your case has been updated. Please review our Support team's correspondence in our Support Center: http://go.aws/support-center.

Thank you for your patience!

\- Kita B.

Technical support ticket that is still unassigned after 6 days

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