My support case has not been answered after 48h

Question

Dear community,

I have raised a case with ID 95591xxxxx more than 48h ago and its status shows "unassigned" yet. My organization has a Developer Support Plan. Should the case status not have changed already? I am wondering if has gotten lost among other cases. Any help would be most appreciated.

Best regards,
JC

Answer

Hello,

I'm so sorry for the delay you experienced in receiving assistance. I have reviewed your case and can see that one of our support engineers has followed up with you. Thank you for your patience!

Best regards,

Lex D.

My support case has not been answered after 48h

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