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You should have received a notification with a Request ID to your e-mail account (the root email account associated with the AWS account in which the Lightsail instance is located). If you did not receive that, then please ensure that you can receive email sent to the root account e-mail address.
Then, if you do have the Request ID e-mail, you can reply directly to that if you have not received an update to the request to have the TCP:25 restrictions removed.
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Did you reply to the initial email you received after submitting the request?