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How to prevent Amazon Connect Calls from Going to Voicemail?

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I've set up an Amazon Connect flow where, upon connection, it first triggers a Lambda function and then invokes an Amazon Lex bot. However, I've noticed that if the call isn't answered, it gets directed to voicemail, leading to the execution of the Lambda function. I'd like to prevent the call from being sent to voicemail. Is there a way to achieve this in Amazon Connect?

Thank you in advance.

  • Domu
    há 9 meses

    I forgot to say that it is an outbound call initialized via the SDK API.

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Sem servidorComputaçãoIntegração de aplicativosAplicativos de negóciosMachine Learning e IA
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AWS LambdaAmazon ConnectAmazon Lex
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English
Domu
feita há 9 meses306 visualizações
1 Resposta
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For this use case you'll need to use outbound campaigns to take advantage of the voice detection which will allow you tell the difference between humans and VMs. https://docs.aws.amazon.com/connect/latest/adminguide/how-to-create-campaigns.html

david

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dmacias
respondido há 9 meses
  • dmacias
    há 9 meses

    I just saw your comment, I don't know of any way for you to do this within Connect as an "manual" outbound call. Maybe using the Chime SDK might might be a better process if you can't use the campaign functionality.

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