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Hi,
It is not possible to update the display name mid conversation. The only exception to this is if you use a custom CCP for the agent so that you control where this information comes from. For example you can check a custom endpoint for the data if it’s not present then use the one provided by the chat widget.
To create a custom CCP you need to use the streams API and build yourself a self hosted WebApp.
https://github.com/amazon-connect/amazon-connect-streams
Thx Dan
respondido há 3 anos
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Thank you for your answer