Support Case still "Unassigned" after more than 3 days

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I've submitted my case 3 days ago, but it's still in "unassigned" status, my case ID is: xxxxxxxxxx. Please help me to solve my problem as soon as possible!

  • edited the customer's case ID as this is PII per our guidelines. - Marco Napoli AWS Support 2/15/23

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Hello,

Apologies for the inconvenience caused. For security purposes, we can't discuss case specific details on this platform. However, I was able to locate your case on my end and can confirm it's now assigned to the appropriate team.

I've shared your feedback internally with Support for review and took additional action to get more visibility on this for you.

Please be on the lookout for a response from Support with the next steps to take.

We appreciate your patience as we work on this for you.

Best wishes,

  • Marc O.
AWS
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