AWS WorkMail email rules not working as expected

Question

I have had multiple issues with AWS WorkMail email rules but I will use this one as an illustrative example.

I have the rule shown below set up.

![Enter image description here](/media/postImages/original/IMRYErsFIrQKOjDQtaNhfgQg)

The email shown below was received but not moved to the Bounces folder despite containing the word "Undelivered" in the subject.

![Enter image description here](/media/postImages/original/IMQhVJ8cPIT5SiaPSkFuzwMw)

Does anyone know why?

robinkaws · Answer

Hi,

I checked with the service team and and right now WorkMail does not execute rules on bounces.

Kind regards,
Robin

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