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Thank you! Yes, he tried different browsers and incognito. On the root access, I also tried another email address without success unfortunately…
respondido há 3 meses
What about the system clock on his device that is not working? If the time clock is off, authentication issue could occur.
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If the user is able to sign-in from another device, this sounds like a local issue on his own device (even the error reads "It's not you. It's us"). Can the user try a different browser from the same device? Has the user tried to clear browser cache or "Incognito" mode?
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AWS OFICIALAtualizada há 2 anos
The user is able to sign-in using another device. However he needs to be able to get back in on his own device.