VAT invoices not being sent

Question

I have set the billing preferences to "Receive PDF Invoice by Email" and a billing email address. However not all invoices are being sent to the billing contact email address. I do receive invoices for "Amazon Web Services, Inc. - Marketplace" but for "Amazon Web Services EMEA SARL". Any idea of what I can do to retify this situation and get all the pdf invoices in the email?

Answer

Hello,

Sorry for any inconvenience here. I found you an article that may help with this: https://repost.aws/knowledge-center/aws-vat-invoice. If that doesn't quite do the trick, I'd recommend opening a case with our Billing team, and they can help further: go.aws/support-center.

— Ann D.

VAT invoices not being sent

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