AWS not responding within 24 hours on system impaired support case.

Question

Hello Everyone,

Does anyone know how to get in contact with AWS if they don't respond to a support case. I have the developer tier support plan and my system impaired case is already 5 days old by now.

If by chance a AWS employee sees this post: the case number is XXXXXXXXXX

Thanks,

MB

*Edit: Removed case ID \- Kels S.

Answer

Hi there,

We're sorry to hear about this experience. I've reached out internally to request an update on this matter.

Thank you for your patience!

\- Kels S.

AWS not responding within 24 hours on system impaired support case.

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