Text not recognized as "HANDWRITING" in Textract

Question

Hi everyone,

I have an issue with a code that was working fine in production using Textract and which does not work anymore.
When using Textract, it does not detect anymore that a line or a word is handwritten and not printed. 
In the output of ` textract.analyze_document(Document={'Bytes': file_content},FeatureTypes=["FORMS"])` (Python), when there is a `"TextType"` field, there is always a `"PRINTED"` value even though the word is obviously handwritten and that for any document i used as an input.

Does anyone have the same issue ? Is it a change with boto3 or Textract itself ?

Thanks in advance,
Quentin

Answer

Thank you for using Textract. We would like to help with the issue you are facing. Can you create a case through AWS Support Center in your AWS account so that you can share some sample documents in which you are seeing issue if nature documents is not sensitive.

Text not recognized as "HANDWRITING" in Textract

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