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Hello.
Please try troubleshooting by following the steps in the document below.
Since we are troubleshooting using Systems Manager, we need to set the IAM policy "AmazonSSMManagedInstanceCore" in the EC2 IAM role and register it as a Systems Manager managed instance.
https://docs.aws.amazon.com/AWSEC2/latest/WindowsGuide/troubleshoot-connect-windows-instance.html#Troubleshooting-Remote-Desktop-Connection-issues-using-AWS-Systems-Manager
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