EC2 instance Status Check failed and server stopped working

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I am using an AWS EC2 instance (t3.xlarge) running on Ubuntu server 18.04.6 LTS, which was working fine. But suddenly I encountered an error where the instance status check failed "Instance reachability check failed" and I was not able to connect to my instance through ssh also the website attached to this server also stopped working. I don't see any storage or Ram issue during this time.

I had to force stop and start the instance from the AWS EC2 Console to fix this issue.

Later after connecting to the server, I checked the syslog where some of the services were killed as shown in below image around the same time when the instance status check failed. Enter image description here

I would like to know what is the route cause or trigger for this issue and the steps I can take to avoid such issues in the future.

Please comment if more information is required.

Your help in solving this issue is much appreciated.

Thanks in advance.

Surya H
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Resposta aceita

Hello Surya,

Please review this article https://repost.aws/knowledge-center/ec2-linux-status-check-failure/ in troubleshooting this issue.

It's difficult to say for certain what caused the instance status check failure without the specific details about EC2 machine and its logs. I would encourage you to open a Technical case with AWS Support by choosing topic Elastic Compute Cloud (EC2 - Linux) and AWS support team should be able to deep dive into instance logs and provide your better insights.

I hope this helps, if it does it would be greatly appreciated if you can accept the answer so that community can benefit for clarity.

Thank you, Nihar

AWS
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