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Hi there,
Sorry to hear about this frustration. This is not the experience we want for you.
To get your concerns directly addressed, I recommend for you to contact our Billing team.
You can follow the instructions found here that will walk you through how to open a support case to have an associate contact you: https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/billing-get-answers.html.
— Aimee K.