Amazon Connect and Salesforce Cloud Voice User integration problem
0
Hi all,
we have a problem with the integration between Amazon Connect and Salesforce. We have configurate all, we have 3 number mapped with 3 flow and use 3 queue, each queue as mapped with one agent but we can only see in the Real-time Metrics the status of only one agent and only one agent view call in the omnichannel widget of Salesforce. How we can solve this problem?
For more clarify i insert the different view of the online agents
In salesforce
In RealMetric Agent AWS
2 Respostas
- Mais recentes
- Mais votos
- Mais comentários
0
Need some clarification to address this:
- Is this a Service Cloud Voice Retail/Bundle implementation (Salesforce created the AWS Account for you) or
- Is this a Service Cloud Voice with Partner Telephony from Amazon Connect implementation?
respondido há 2 anos
Conteúdo relevante
AWS OFICIALAtualizada há um ano- AWS OFICIALAtualizada há 2 anos
- AWS OFICIALAtualizada há 2 anos