Monitron gateway commissioning failed

Question

When Adding a monitron gateway to my project i can see it on the web portal for a few seconds during commission then it disappears saying commissioning failed on my mobile app.

I have reset the gateway to factory multiple times.

The only consideration is that it might have been added to another project that was deleted in the past by a colleague.

Is there any logging to enable to help figure this issue out?

Answer

Please refer to AWS's troubleshooting guide, which lists many possible explanations for the device's down status. This tool will help them identify and handle the issue faster.

https://docs.aws.amazon.com/Monitron/latest/user-guide/troubleshooting.html#gateway-fail2

Monitron gateway commissioning failed

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