Ok thank you

Well, glad to hear it's working today at least! :)

Hey @REDACTEDUSER

Sorry to hear you're running into issues. Could you confirm which version of Lumberyard you are using?

I grabbed your .FBX file and tested against Lumberyard 1.14.0.1 in SamplesProject, and the file processed almost instantly. Even after fiddling with the FBX Settings and clicking on update, this is what I get in the File Progress window:

REMOVEDUPLOAD

You were saying yours gets stuck saying "File Processing", correct? Are you seeing any errors in Asset Processor as well?

I'm not sure what caused the issue, but I try'd again today and it worked.

¯_(ツ)_/¯

But thank you.

@REDACTEDUSER

Hey @REDACTEDUSER

Yes, I'm able to bring them into the level. The arms are really big.

REMOVEDUPLOAD

If they are coming into the level invisible, you may want to make sure your .mtl file is listed next to the .FBX asset and not within the .FBX. There was a bug in a previous version of Lumberyard where the .mtl file would be hiding under the .FBX, and the way to fix this was to open the .mtl in the Material Editor and save some changes to the .mtl to have it migrate out from under the .FBX in Asset Browser.

REMOVEDUPLOAD