AWS Support Not Responding to System Impaired Case after ~70 hours

Hello,

I'm so sorry to hear about this. It's not the experience we want for our customers. I've relayed your concerns to our team in order to amplify your voice.

We appreciate your feedback, and will make sure it's seen in order to improve the customer experience in the future. Please keep an eye on your open support case for further updates from our team. Thank you.

— Lex D.