How do I get an AWS customer support against poor AWS "premium" support?

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We created many issues on AWS premium supprt, but

  1. the reponse time is super long (more than 2 days)
  2. premiums support does not solve your problem, but they create new troubes for you. They doesn't understand your question first but ask a bunch of questions, ask you to collect a bunch of redundant information for them.
  3. Finally, you got no answer and forgot your issues as time goes by

*Edit: Removed case ID — Roxy M.

feita há 2 anos383 visualizações
2 Respostas
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Hello,

I'm sorry to hear that you've had such a poor experience!

While we cannot discuss account specific info on this platform, I've reached out to our Support team to take a look into this for you. Be sure to keep an eye open for further correspondence on your support case.

Thanks,

— Craig M.

AWS
ESPECIALISTA
respondido há 2 anos
0

Extremely disappointed with AWS support. Just to connect with the support team, they made us purchase email support, which other hosting providers offer for free out of courtesy. Even then, not responding to our emails. What have we paid for? Inquiry [50087237497]

respondido há 2 anos

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