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Hi,
I found the similar inquiry[1],hope it will help you.
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Thanks for your response. My question is not related to SES. When opening an AWS support case, there is a field for additional contacts, I would like to have an email distribution list added automatically there when a support case is opened. But I think alternate contacts for operations would work for me now, thanks.
https://docs.aws.amazon.com/awssupport/latest/user/case-management.html