invalid number when calling mobiles for CCP in the UK
Hi, I'm in the UK and using Amazon Connect CCP. I am unable to make calls to mobiles using the E.164 method. (ex +4407xxx xxxxxx), getting an error message:
Initialization Failed.
Try fixing your connection by logging out, and then logging on again. If you need help, contact your administrator.
This affects mobile number only and not landlines. I can make calls to landlines.
CCP security profile CCP: Outbound is added to the Agent making the call enhance the ability to call landlines
Please see attached.
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For E.164, you don't include the leading 0. So for UK mobiles you would dial +447xxx xxxxxx
Note that calls to +447 numbers are not allowed by default, but can be enabled on request. For more details see https://docs.aws.amazon.com/connect/latest/adminguide/country-code-allow-list.html#prefixes-not-allowed
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Thanks, that explains it