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Hello,
There could be multiple reasons but it might be helpful to know more about the environment to better assist with the issue.
Can you please share the below:
- Where the clients are located ? on-prem or EC2
- Are you using IP or DNS to map the file share ?
- Any error message you see when the share stops responding?
- Were you able to test the connectivity to the gateway and DC when the share disconnects?
- Is a single VPN client mapping the share is having trouble or multiple clients mapping the share?
I would recommend to please open a case with AWS support for further investigation and timely resolution of the issue.
respondido há 2 meses
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Hello, thanks for replying.