Amazon connect chat sendmessage API

0

I have created a chat application using async chat examples github template. I have added bot, at the time of agent transfer live I would like to send the bot transcript to Agent as message. I have live participant token, Is it possible to invoke sendmessage api as http service? Create connection: https://participant.connect.us-east-1.amazonaws.com/participant/connection https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendMessage.html Request URL: https://participant.connect.us-east-1.amazonaws.com/participant/message

2 Respostas
0

Hey,

You can get transcript via GetTranscript API. You can find details below. https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_GetTranscript.html

Also you can send message as a participant with that participant token (https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_SendMessage.html) Why do you need to send it again to Agent? Just get transcript on Agent side and display to him/her

Thanks

bbolek
respondido há 2 anos
0

If this is a Lex bot integrated with a contact flow the bot transcript should come through to the agent automatically.

profile pictureAWS
respondido há um ano

Você não está conectado. Fazer login para postar uma resposta.

Uma boa resposta responde claramente à pergunta, dá feedback construtivo e incentiva o crescimento profissional de quem perguntou.

Diretrizes para responder a perguntas