Unassigned ticket for more than 31.5 working hours

Question

We have reached out to AWS Technical support more than 31.5 working hours ago for Case ID 9505290951 but the ticket status remains "unassigned". We have a system issue but have received no updates, not even on whether it is being investigated or not. Can someone please assist urgently.

Answer

Hello,

I'm so sorry for any frustration caused. Thank you for your patience as you wait for assistance. I've flagged your support case internally and requested that it gets assigned to ensure that you are helped.

Please continue to monitor our Support Center for an update:

http://go.aws/support-center

Best regards,

Kita B.

Unassigned ticket for more than 31.5 working hours

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