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When you mention a site-to-site VPN, could you provide more details about the device used on the customer's end?
respondido há 5 meses
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I suggest to enable Site-to-Site VPN logs to understand what's happening, here is the link on how to enable the logs https://docs.aws.amazon.com/vpn/latest/s2svpn/monitoring-logs.html#status-logs
It would be hard to understand what is the issue without checking the logs on either AWS side or the CGW side, however since you mentioned it's failing about an hour, then I would check PHASE 2 troubleshooting guide https://repost.aws/knowledge-center/vpn-tunnel-phase-2-ipsec
respondido há 5 meses
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