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Hello,
Sorry to hear you are having trouble connecting.
Please follow this article: https://repost.aws/knowledge-center/forgot-aws-sign-in-credentials in case you forgot you sign in credentials. This page also provide further guidance on troubleshooting steps: https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-sign-in-issues.html
Hope it helps, Jon
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