Issue with requestion new ACM certificate

Question

Im facing an issue with creating ACM certificates in some of our accounts. When im request a new certificate the details sections is totally blank and no information is shown. I have initially looked into all the blogs and articles about ACM and dns verification. I have now just to test the ACM service tried to create a amazonaws.com, certificate that according to https://docs.aws.amazon.com/acm/latest/userguide/troubleshooting-failed.html should fail.

In the accounts where ACM request works the request comes back fast with status : failed, but in the accounts where it does not work it just stuck in "Pending Validation". So have any experience with the kind of errors because from my point of view it looks like some aws "background service" or api is not running. The test is performed from the aws console.

Govind Kumar · Answer

1. Check your DNS settings: Make sure that your DNS settings are configured correctly and that the domain name you are trying to create a certificate for is correctly configured in your DNS. Verify that the DNS records have propagated and that there are no errors or typos in the domain name. (Try nslookup command with the Cname Generated by ACM and you should get the Cvalue after nslookup

```
nslookup _0c0739ecae661bc56eb157bfb2f80717.elngovind.com.
```
and it should return the value

```
_0d6e13460b7496b710c0aaa2db6d9243.vhzmpjdqfx.acm-validations.aws.
```
2. I have recently faced the issue, where the Certificate was getting validated and then it was going into failed state. (When I tried generating the same certificate in us-east-1 region then the validation was successful, post that I generated in other regions and it worked well.

rePost-User-8456579 · Answer

The issue is that no cname or domain info is displayed at all. Try to create a ACM for amazonaws.com, that should fail fast without pending validation. This is the case in my other accounts except the ones that has this issue. I have tried to make a A record in my route 53 hosted zone in the account and that works when I do a nslookup.

Issue with requestion new ACM certificate

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