1 Answer
- Newest
- Most votes
- Most comments
0
First, have the customer try resolving this concern using the self-service options. See To sign in using alternative factors of authentication as an AWS account root user at Recovering a root user MFA device. If they still need help, see Lost or unusable Multi-Factor Authentication (MFA) device.
answered a year ago
Relevant content
- AWS OFFICIALUpdated 10 months ago
- AWS OFFICIALUpdated 2 years ago
- AWS OFFICIALUpdated 2 years ago
- AWS OFFICIALUpdated 4 years ago