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Support case open 17+ days with no resolution — student courtesy credit request for accidental EC2/Elastic Beanstalk charges

-2

Hi,

I'm an international student at NYU studying Software Engineering. I opened a billing support case (Basic Support plan) on March 15, 2026 requesting a one-time courtesy credit for accidental charges on my account.

As part of a course assignment, I was required to set up and test services including EC2 and Elastic Beanstalk. After completing the assignment, I forgot to terminate the resources, which resulted in unexpected charges. As soon as I noticed, I immediately terminated everything.

I am requesting a courtesy credit for:

  • Amazon EC2
  • Elastic Load Balancing
  • Virtual Private Cloud
  • Relational Database Service
  • Associated taxes

(I accept the S3 charges as valid.)

It has now been 17+ days with no response beyond an initial acknowledgment. I've followed up twice. I'm on Basic Support so phone/chat options are not available to me. Case id : ************

Has anyone successfully escalated a stalled billing case like this? Is there any way to get this reviewed faster or reach a billing specialist directly?

Any help appreciated.

  • rePost-User-0257722
    a month ago

    You asking for money back for your failure to turn off services and your expectation for AWS to make you a priority over paying customers is misplaced.

Topics
Cloud Financial ManagementCompute
Tags
Amazon EC2Account SupportAWS Billing
Language
English
asked a month ago73 views
2 Answers
0
Accepted Answer

Hello,

Sorry to hear of the unexpected charges to your account. I located your case on my end and shared your feedback internally for review. I do see Support recently responded to your case. I recommend reviewing and completing any required action provided by our team.

Once you've completed the necessary action, let Support know, and continue to monitor your case for updates.

- Marc O.

AWS
EXPERT
answered a month ago
EXPERT
reviewed a month ago
  • harshal
    a month ago

    Hello Team,

    Thank you for your response and for reviewing my case.

    I have completed both steps:

    1. RDS Snapshots (US East - N. Virginia) — deleted. The Snapshots page now shows 0 manual snapshots.
    2. RDS Automated Backups (US East - N. Virginia) — confirmed clear. The Automated Backups page shows 0 current region backups.

    All related resources have now been fully terminated. I kindly request that you proceed with the billing adjustment for the charges related to EC2, Elastic Load Balancing, Virtual Private Cloud, Relational Database Service, and associated taxes. I got the payment mandate, please look into that too, if the payment is made, I request you to please make the payment reverse. (I will pay for the charges of the S3 services).

    Thank you again for your assistance.

    Best regards, Harshal

0

Hi Harshal,

Please continue to work with our teams via your Support case, as they have the tools and visibility needed to best assist you: go.aws/support-center.

  • Sage A.
AWS
EXPERT
answered a month ago

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