IAM Console - Users

There was an LSE affecting services on 12/07, not sure if this coincided. Please try again.

This is not a normal behavior, if you are using the root user you should not have any problem. It is probably an error when loading the web page, try clearing the browser cache or directly in another browser.

From what I understand of your description, you're not seeing any form of error message when you go to these pages but instead see a blank page in the central pane.

One of the answers here mentioned SCPs from an AWS Org, and that would be a prime suspect in my mind, but you never mentioned seeing any error messages. If an SCP were preventing access, then you would see an error message when navigating to these pages. And yes, SCPs DO apply to the Root User of an AWS account, if that AWS account is a Member Account of an AWS Org.

An issue related to the service outage would be a good fit, but you posted this question a couple of days after the outage, so I'm inclined to think it's something else. It may be a residual affect of the outage, but let's make sure it's nothing else, first.

Clearing the cache in your browser or using it in Private mode and trying again is a good shout, but I would go one further and ask 'What browser are you using? And does it have any additional security features which may be causing issue?'. I've never had any issue on the likes of Chrome, Firefox, or Edge, so if you're not using one of them then try it on one and see if the issue persists. If it doesn't, then we've narrowed it to your chosen browser.

What if it doesn't work on any browser? I would suggest trying to make calls to the IAM APIs, but you don't have an IAM User with programmatic credentials, and you don't have them for your Root User either (I hope - best practice and all that). So, time to go digging through a .HAR file. This is when I'd be telling you to create a .HAR file of your visit to the problematic page(s) and then reviewing it for any obvious issues when trying to communicate with AWS endpoints.

Worst-case scenario - nothing works and I can't find anything in the .HAR file. Right, well this is no fun for anyone. What I'm thinking now is:

• Try access the page(s) from another network.
• Try access the page(s) from another device on the same network.
• Try access the page(s) from another device on another network (a device not issued by your company).

These should give you a better idea of whether-or-not the issue is related to your company device (which could be down to GPOs enforcing restrictive configurations on your device) or your company network (firewalls and the like).

Make sure there are no AWS Organizations Service Control Policies (SCP) denying IAM actions.