- Newest
- Most votes
- Most comments
Inband DTMF in an outbound call contact flow is not supported. The documentation you found is the Stream API which is for the Connect CCP (agent desktop). So during a call between the agents and the destination, through the CCP stream API, you can send digits (not the flow)
Depending on use case what happens after the call is establish, when creating a contact flow for outbound scenario, it is possible to transfer the call once established using the Transfer to Phone Number with DTMF digits as an option. But it will accumulate a second leg of a call and be billed with two outbound call leg concurrently until the first leg disconnect. So it really depends on your use case.
My use case is as follows: I am trying to create an IVR bot, in which I am automating the process using AWS Lamda and Python Boto3, where we will call an IVR number and then send the predefined digits to satisfy the IVR options. So, I want to place an Outbound call and then send some DTMF input/numbers/digits to the ongoing call. Please help.
Could we not play a uLaw 8k mono WAV file with a tone in it using a Play Prompt?
playing a DTMF via wav as prompt is not supported
Relevant content
- asked a year ago
- asked 2 years ago
- asked 10 months ago
AWS OFFICIALUpdated 2 years ago- AWS OFFICIALUpdated a year ago
- AWS OFFICIALUpdated 6 months ago
- AWS OFFICIALUpdated 7 months ago
My use case is as follows: I am trying to create an IVR bot, in which I am automating the process using AWS Lamda and Python Boto3, where we will call an IVR number and then send the predefined digits to satisfy the IVR options. So, I want to place an Outbound call and then send some DTMF input/numbers/digits to the ongoing call. Please help.