Thanks for your patience as we worked with the Pinpoint team regarding your query. You can use Journey metrics. In this page, the Contact center metrics can be found under "Activity-Level Engagement Metrics" -> "Contact Center Activity"
You can also follow the documentation here in our blog post to configure Eventbridge to log Amazon Connect Contact Events and send it to a target. In the blog the Contact event is sent to the Cloudwatch but you can also configure a different target to process the log event such as a Lambda function which can further process the event.
In the above blog post, please check under
Step 6: Setting up Amazon EventBridge to log events in Amazon CloudWatch for tracking the calls that are handled by Amazon Connect.. You can use the campaignId as your reference when searching the events. Please check
Step 9: Tracking Amazon Connect outbound calls in Amazon CloudWatch Logs for the sample events.
I hope this information helps. Please let us know if you may have any other questions. We will be happy to help you.
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