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Unassigned status for support case from 4 days


We have posted a technical support case on 2022-01-20T00:03:25.401Z and it is still unassigned. We have a Developer support plan so we are expecting a response in less than 24 hours, but we have not received any response yet from the support team nor has it been assigned to anyone. Can someone please work on this case as soon as possible as we are experiencing a production issue and cannot progress with it unresolved? The case number is 9507788061.

2 Answers


I understand that a case was created and there have not been response on the case.

First, please accept my sincere apologies for the delay in providing a response on the case.

Currently, I can confirm the case has now been assigned to an Engineer. I would recommend that you please continue further communication on the issue via the case.

Thank you.

answered 8 months ago

Hello there,

I apologize for any frustration or trouble this might've caused! Thank you for sharing your case ID. With that, I was able to take a closer look at this internally on your behalf. To uphold account security, I'm unable to speak about any account details on this platform. That said, I can confirm your case has been assigned and is actively being reviewed at this time. Please continue to use your case to communicate any questions or concerns, as they'll have the tools and visibility to directly assist. If you're interested, you can also check out how to request a call by following these steps:

Thank you,

AWS Support - John

answered 8 months ago

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