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Hello Alisson,
Based on your note, I understand the HLS file from MediaConvert plays well but for the MediaPackage asset, the audio is silent. Here are some checks you can perform on the no audio file :
- ffprobe on the mediaconvert output
- ffprobe on the MediaPackage output
For the MediaConvert output, since it is working as expected, you should be able to see an audio stream on the ffprobe output like this: Stream #0:10x101: Audio: aac (LC) ([15][0][0][0] / 0x000F) .....
For the MediaPackage output, the audio stream should be missing from the ffprobe output since the output playback is silent.
I would suggest you to make a minor adjustment to the MediaConvert job settings: We recommend setting "Minimum final segment length (sec)" to 1 second, and re-running the conversion job. This will ensure MediaConvert does not produce a really short (<1s) length final segment.
When a Minimum final segment length is not set, MediaConvert could produce a segment that is less than 1 second long. Such segments usually contain only a few frames, sometimes only video and no audio frames.
The "Minimum final segment length (sec)" config can be found under Output Groups > Apple HLS. Once you have re-converted the file with this change, please try ingesting the new asset into MediaPackage, and give it a test.
If this still does not fix the silent MediaPackage output issue, I would recommend you to create a Support case with the AWS MediaPackage Support team for assistance.
Thank you very much for your quick answer ! I will test everything you said as soon as possible!
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Following your recommendations, we manage to convert the source and make it working ! Thank you!