Check Staffing always seem to return TRUE, even if no agents connected.

Hi,

Check Staffing always returns TRUE, even if no agents connected or online.
My flow does the following:

1. set working queue
2. check hours of operation (current queue)
3. check staffing (STAFFED) (current queue) -> i've also tried ONLINE
4. check queue status TimeInQueue<3min (current queue)
5. set customer queue flow
6. transfer to queue

So I have a problem with step 3. It always passes to step 4... even if nobody connected. No idea why... The idea is to transfer to an external number if no agents connected or online.

Anybody an idea?

Edited by: verhak on Nov 27, 2019 2:22 PM