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Hi,
I'm sorry to hear you're experiencing problems with you WorkMail organization. The issue with the webmail client sounds like an issue with your KMS key. I've asked the service team and they also confirmed the errors for mail delivery are also related to your encryption key.
Can you check that your key is still active?
Kind regards,
Robin
Thanks Robin for your response
the KMS direction is interesting. Where I can see the organization KMS? not finding it at the Workmail not at the attached Directory
Anyway, I see the the default AWS managed key aws/workmail is Enabled and properly defined
Thanks
Robin thanks for the tip and direction
Our Workmail is back online
Indeed it was related to KMS. I was looking at the wrong key. it turned that we are using CMK and mistakenly was disabled
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