Get user input with lex bot erroring

0

I am getting this error after the lex bot fulfils my intent, so it seems like the error is happening on the return to the connect flow:

{
    "Results": "Error",
    "ContactId": "edeb0d45-27b7-4f5e-9353-bf23d47025c5",
    "ContactFlowId": "arn:aws:connect:eu-west-2:742644366029:instance/75ecb247-9348-4ece-a0c1-9c9c94020e1f/contact-flow/dac23507-c82f-4a18-b47d-5d36db263ff5",
    "ContactFlowName": "Voice id",
    "ContactFlowModuleType": "GetUserInput",
    "Timestamp": "2023-06-06T10:52:24.736Z"
}

Connect Flow (the error is happening in the first GetUserInput block):

screen shot of the flow

LexBot intent flow:

screen shot of lexbot intent flow

The language for the Lex bot and the connect flow is both set to en-GB I can confirm that in the cloudwatch logs. I have double/triple checked the intent name set in the get input block and that's the same as in the Lex bot (doesn't seem there's an issue with it because the right intent is being triggered).

1 Answer
0

Have you confirmed what utterance is getting to your bot and what intent is triggered from that request? One option you can try is enabling conversation logs for Lex to see what the bot is actually receiving: https://docs.aws.amazon.com/lexv2/latest/dg/conversation-logs-configure.html

profile pictureAWS
answered 10 months ago

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Guidelines for Answering Questions