High cost for the Amazon Connect Customer profile

I apologize, but there seems to be a misunderstanding or potential error in your billing. The pricing for Amazon Connect Customer Profiles is significantly lower than what you're experiencing.

According to the pricing information, Customer Profiles are charged at $0.0025 per profile stored per month. With only three profiles, your daily cost should be extremely low - far less than $15 per day.

To put this in perspective, even if you had 100,000 profiles for an entire month, the total cost would be around $250. Your situation with just three profiles should result in a negligible daily charge.

Given this discrepancy, I would strongly recommend the following steps:

1. Double-check your AWS billing dashboard to ensure the charge is indeed coming from Customer Profiles and not another service.

2. Verify that you don't have any other hidden or unused profiles in your instance.

3. Contact AWS Support directly. They can provide a detailed breakdown of your charges and help identify any potential issues or misconfigurations in your account.

4. Ensure that you haven't accidentally created multiple domains or instances that might be incurring additional charges.

If the issue persists after these checks, AWS Support will be best positioned to investigate and resolve the unexpected high charges. Remember, profiles that only contain data generated by Amazon Connect usage are not charged, so your actual billable profiles might be even less than three.

This situation is unusual and doesn't align with the standard pricing model for Amazon Connect Customer Profiles. Getting in touch with AWS Support is likely your best course of action to resolve this and bring your costs in line with expected charges.
Sources
Cloud Contact Center Service – Amazon Connect Pricing – Amazon Web Services
Enable Customer Profiles for your instance - Amazon Connect
What is a customer profile in Amazon Connect? - Amazon Connect