Getting issue while Rectifying certification due to Candidate ID or mail id

It seems you're experiencing an issue with your AWS certification account and AWS Skill Builder profile alignment. This is a common problem that can occur when there are discrepancies between different AWS accounts or profiles. Here are some steps you can take to resolve this issue:

1. Verify that the email address you're using for AWS Skill Builder and your AWS Certification account are exactly the same. Even small differences can cause issues.

2. Double-check that you're using the correct Candidate ID. This ID should be found in your AWS Certification emails or on your certification account page.

3. Ensure that you've completely signed out of all AWS-related services and then sign back in to both your AWS Certification account and AWS Skill Builder using the same email address.

4. If the problem persists, there might be an underlying issue with how your accounts are linked or registered in the AWS system.

In cases where these steps don't resolve the issue, the best course of action is to contact AWS Training and Certification support directly. They have the tools and access to resolve account discrepancies and merge accounts if necessary. You can do this by filling out the support form on the AWS Training and Certification support page.

When contacting support, provide them with detailed information about the issue, including:

• The email addresses you've used for both accounts
• Your Candidate ID
• A description of the error message you're receiving
• Any steps you've already taken to try to resolve the issue

AWS support should be able to assist you in aligning your accounts properly and resolving any discrepancies that are preventing you from activating your role in Cloud Quest.

Remember, it's important to use consistent email addresses across AWS services to avoid these types of issues in the future. If you have multiple AWS-related accounts, consider consolidating them if possible to streamline your access and prevent confusion.

Sources
Need help to change email | AWS re:Post
I accidentally have 2 candidate number probably created due to using different mail id while login unknowingly | AWS re:Post
Skill builder login problem | AWS re:Post